Guest Jotto
A personalized welcome letter that makes guests feel expected.
A Guest Jotto is a beautifully designed welcome letter waiting for your guests the moment they arrive.
It welcomes them by name, provides everything they need for their stay, and creates the feeling that someone was genuinely expecting them—not just their booking.
Every Guest Jotto is personalized automatically using information from your booking platform, so every arrival can feel thoughtful without creating extra work.
A printed welcome letter with your branding, guest name, Wi-Fi and guidebook QR codes, local touches, and your sign-off—the kind of arrival detail guests notice immediately.
Example layout only. Your wording, sections, and branding are fully under your control.
One small moment.
Every guest walks through your front door carrying the same invisible question: “I hope I made the right booking.”
They have spent a significant amount of money, traveled to an unfamiliar property, and are quietly checking whether the experience matches what they expected.
In the first few minutes — before they unpack, make a coffee, or explore the home — they are already deciding how they feel about the stay.
That is the moment a Guest Jotto can change.
Small details create remarkable goodwill
A Guest Jotto isn’t just about providing information. It’s about recognition.
Perhaps it welcomes the family dog. Perhaps it acknowledges a birthday or anniversary. Perhaps it simply greets your guests by name.
Those small details communicate something far more powerful than information:
“We’ve been expecting you.”
That feeling creates goodwill before anything else happens during the stay.
Guests notice when you remembered
Real reviews from self-check-in guests. No host at the door — just the welcome waiting for them.
Printed welcome letters waiting at Snows Creek Retreat.
“Absolutely loved all the personalised notes and treats”
Kathryn
Airbnb guest · Snows Creek Retreat
More guests noticed
“He even prepared a welcome letter just for our precious pet.”
Lim
Airbnb guest · Snows Creek Retreat
“We were also greeted with a selection of milk and a lovely welcoming gift for my wife’s birthday.”
Joel
Airbnb guest · Snows Creek Retreat
“The accommodation is beautifully presented, the minute we walked through the door we felt relaxed and cosy. The host was very lovely to deal with and made us feel welcome.”
Suzanne
Airbnb guest · Snows Creek Retreat
From another JottoGo host
“JottoGo has been a game changer for our hospitality business. It has helped us build trust and goodwill with our guests by making every stay feel more personal, while still giving us a systemized process that scales.”
Jesse O’Brien · Hospitable host · Hilco
Higher prices don’t have to mean lower Value ratings
Higher nightly rates naturally create higher expectations.
But you can’t buy a 5-star Value rating simply by upgrading your amenities.
Goodwill doesn’t make a poor property valuable. It helps guests experience the care, thought, and quality that are already there more positively.
Guests don’t calculate value; they feel it.
A Guest Jotto reinforces the value of the home you already have by showing your guest they were genuinely expected.
That goodwill can give your reviews a little more protection—without compensating for poor hosting, cleanliness, or accuracy.
Personalized automatically
Connect your booking platform
Link JottoGo to your property management or channel manager so reservation details flow in automatically.
Each letter personalizes itself
Guest names, dates, celebrations, pets, Wi-Fi, QR codes, and recommendations come together in a formatted welcome letter for each stay.
Ready before they arrive
If little information is available, Guest Jottos gracefully adapt—every guest still receives a warm, thoughtful welcome.
Welcome every guest in their own language
When a guest messages you in Spanish, their Guest Jotto prints in Spanish. French, German, Japanese — the letter follows the guest.
Instead of relying on profile languages or booking locales, JottoGo detects the language of your reservation thread and writes the letter — and any Doggo Jotto — in it, automatically.
Your sign-off, Wi-Fi details, names, and branding stay exactly as you wrote them. If a guest never sends a message, or their language can’t be detected, the letter simply prints as you authored it.
Few things say “we’ve been expecting you” like a welcome in your own language.
On for every property by default. Turn it off any time in the Guest Jotto builder.
Everything guests need in one place
Guest names and dates
Opening lines and stay details pulled from the reservation.
Wi-Fi and QR codes
Network details and scannable links for guidebooks, reviews, and extras.
Doggo Jottos
Welcome dogs by name when they’re joining the stay.
Breakfast and local picks
Optional sections for recommendations you want every guest to see.
Special occasions
Birthdays, anniversaries, and other celebrations when the booking allows.
Your branding
Logo, fonts, sign-off, and property voice—it should feel like you wrote it.
Delivered your way
Every host works differently. That’s why Guest Jottos can be delivered in several ways:
- Automatically printed using an email-to-print printer.
- Sent to you by email for review before printing.
- Issued manually through the Crew Portal by your cleaner or co-host.
Guest Jottos fit around your workflow—not the other way around.
Welcome the whole family
When a dog is joining the stay, a Doggo Jotto can welcome them by name on a dedicated page—often the detail dog owners remember and mention.
Your crew stays in the loop
Crew To Do turns each stay into a booking-specific prep checklist so cleaners and co-hosts print the right welcome letter and complete the right tasks before arrival.
Frequently asked questions
What Guest Jottos are, how they personalize, and how they reach your property.
Make every arrival feel intentional
Generate a personalized example for your property in about two minutes—then connect your booking platform when you’re ready.