Guest Jotto
A personalized welcome letter that makes guests feel expected.
A Guest Jotto is a beautifully designed welcome letter waiting for your guests the moment they arrive.
It welcomes them by name, provides everything they need for their stay, and creates the feeling that someone was genuinely expecting them, not just their booking.
Every Guest Jotto is personalized automatically using information from your booking platform, so every arrival can feel thoughtful without creating extra work.
A printed welcome letter with your branding, guest name, Wi-Fi and guidebook QR codes, local touches, and your sign-off, the kind of arrival detail guests notice immediately.
Example layout only. Your wording, sections, and branding are fully under your control.
One small moment.
Every guest walks through your front door carrying the same invisible question: "I hope I made the right booking."
They have spent a significant amount of money, traveled to an unfamiliar property, and are quietly checking whether the experience matches what they expected.
In the first few minutes, before they unpack, make a coffee, or explore the home, they are already deciding how they feel about the stay.
That is the moment a Guest Jotto can change.
Small details create remarkable goodwill
A Guest Jotto isn't just about providing information. It's about recognition.
Perhaps it welcomes the family dog. Perhaps it acknowledges a birthday or anniversary. Perhaps it simply greets your guests by name.
Those small details communicate something far more powerful than information:
“We’ve been expecting you.”
That feeling creates goodwill before anything else happens during the stay.
Guests notice when you remembered
Real reviews from self-check-in guests. No host at the door, just the welcome waiting for them.
Printed welcome letters waiting at Snows Creek Retreat.
“Absolutely loved all the personalised notes and treats”
Kathryn
Airbnb guest · Snows Creek Retreat
More guests noticed
“We were also greeted with a selection of milk and a lovely welcoming gift for my wife’s birthday.”
Joel
Airbnb guest · Snows Creek Retreat
“The accommodation is beautifully presented, the minute we walked through the door we felt relaxed and cosy. The host was very lovely to deal with and made us feel welcome.”
Suzanne
Airbnb guest · Snows Creek Retreat
From another JottoGo host
“JottoGo has been a game changer for our hospitality business. It has helped us build trust and goodwill with our guests by making every stay feel more personal, while still giving us a systemized process that scales.”
Jamie Allen · Superhost · 3 properties in Victoria, Australia
Higher prices don’t have to mean lower Value ratings
Higher nightly rates naturally create higher expectations.
But you can’t buy a 5-star Value rating simply by upgrading your amenities.
Goodwill doesn’t make a poor property valuable. It helps guests experience the care, thought, and quality that are already there more positively.
Guests don’t calculate value; they feel it.
A Guest Jotto reinforces the value of the home you already have by showing your guest they were genuinely expected.
That goodwill can give your reviews a little more protection, without compensating for poor hosting, cleanliness, or accuracy.
Personalized automatically
Connect your booking platform
Link JottoGo to your property management or channel manager so reservation details flow in automatically.
Each letter personalizes itself
Guest names, dates, celebrations, pets, Wi-Fi, QR codes, and recommendations come together in a formatted welcome letter for each stay.
Ready before they arrive
If little information is available, Guest Jottos gracefully adapt. Every guest still receives a warm, thoughtful welcome.
Welcome every guest in their own language
When a guest messages you in Spanish, their Guest Jotto prints in Spanish. French, German, Japanese: the letter follows the guest.
Instead of relying on profile languages or booking locales, JottoGo detects the language of your reservation thread and writes the letter, and any Doggo Jotto, in it automatically.
Your sign-off, Wi-Fi details, names, and branding stay exactly as you wrote them. If a guest never sends a message, or their language can’t be detected, the letter simply prints as you authored it.
Few things say “we’ve been expecting you” like a welcome in your own language.
On for every property by default. Turn it off any time in the Guest Jotto builder.
For longer stays
Welcome them on arrival. Celebrate them on the day.
A surprise scheduled for Day 10 should never be spoiled on Day 1. JottoGo keeps the arrival letter focused on the welcome, and prepares a separate Celebration Letter for the date that matters.
Surprise preserved
No mention of the birthday, anniversary or honeymoon until the celebration letter itself. Day 1 stays a warm, unspoilered arrival.
Advance notice
Your team gets an email notice with the Celebration Letter PDF attached three days ahead, giving them time to arrange flowers, a cake or champagne before the moment arrives.
Privacy respected
Mid-stay cleans skip the usual turnover room photos, keeping guest belongings and luggage private while they are still in the villa.
Everything guests need in one place
Guest names and dates
Opening lines and stay details pulled from the reservation.
Wi-Fi and QR codes
Network details and scannable links for guidebooks, reviews, and extras.
Doggo Jottos
Welcome dogs by name when they’re joining the stay.
Breakfast and local picks
Optional sections for recommendations you want every guest to see.
Special occasions
Birthdays, anniversaries, and other celebrations when the booking allows.
Your branding
Logo, fonts, sign-off, and property voice: it should feel like you wrote it.
Delivered your way
Every host works differently. That’s why Guest Jottos can be delivered in several ways:
- Automatically printed using an email-to-print printer.
- Sent to you by email for review before printing.
- Issued manually through the Crew Portal by your cleaner or co-host.
Guest Jottos fit around your workflow, not the other way around.
Welcome the whole family
When a dog is joining the stay, a Doggo Jotto can welcome them by name on a dedicated page, often the detail dog owners remember and mention.
Your crew stays in the loop
Crew To Do turns each stay into a booking-specific prep checklist so cleaners and co-hosts print the right welcome letter and complete the right tasks before arrival.
Frequently asked questions
What Guest Jottos are, how they personalize, and how they reach your property.
A "jot" is a short note.
We wanted a name that reflected something small, personal and thoughtful, something guests would genuinely want to pick up and read.
Every Guest Jotto is unique to the reservation, which is why we gave it its own name.
Almost.
The full product gives you much more control: your branding, customized wording, fonts, breakfast options, delivery scheduling, and many other ways to personalize the experience.
Generate a free example on Try JottoGo to see the starting point.
For live stays, yes. JottoGo personalizes each Guest Jotto from reservation details on your connected booking platform.
You can still generate a free example on Try JottoGo without connecting anything first.
See our booking platform integrations for the latest supported platforms.
That’s perfectly normal.
Every Guest Jotto is personalized as much, or as little, as the reservation allows.
If you only know the guest’s name, they’ll still receive a warm welcome. When you know they’re celebrating or traveling with a dog, JottoGo can weave those details in too.
Yes. JottoGo detects the language your guest uses in their booking messages and prints their Guest Jotto, and any Doggo Jotto, in it.
Names, Wi-Fi details, your sign-off, and branding stay exactly as you wrote them.
It’s on by default, and you can turn it off per property. If no language is detected, the letter prints as you authored it.
You have several options:
- Automatically printed using an email-to-print printer.
- Sent to you by email for review before printing.
- Issued manually through the Crew Portal by your cleaner or co-host.
Absolutely.
Upload your logo, choose your sign-off, personalize your welcome message, and add Wi-Fi details, recommendations, and property information.
The result feels like it came from you, not from software.
Guest Jotto is the personalized welcome letter your guests find on arrival.
Doggo Jotto adds an optional pet-focused page when a dog is joining the stay.
Crew To Do is the booking-specific prep checklist that helps your team print the right materials and prepare the property.
Make every arrival feel intentional
Generate a personalized example for your property in about two minutes, then connect your booking platform when you’re ready.